--- title: MM-ISAC Blog | Steve Shelton description: Steve Shelton helps people and organizations align achievement with purpose and meaning. He founded Green Shoe Consulting to research, educate, consult, and coach individuals and organizations on stress and burnout, as well as teaching skills and strategies to alleviate and reduce the negative consequences of these challenges. He combines decades of experience as a cybersecurity salesperson with industry giants like Symantec, RSA, and Proofpoint, with evidence based, applied psychology frameworks to help performers in various high stress environments perform their best. --- [Skip to the main content.](https://mmisac.org/mm-isac-blog/author/steve-shelton#main-content) [![Mining and Metals Logo without wording](https://mmisac.org/hubfs/Mining%20and%20Metals%20Logo%20without%20wording.svg "Mining and Metals Logo without wording")](https://mmisac.org?hsLang=en) [![Mining and Metals Logo](https://mmisac.org/hs-fs/hubfs/Mining%20and%20Metals%20Logo.jpg?width=14572&height=7199&name=Mining%20and%20Metals%20Logo.jpg "Mining and Metals Logo")](https://mmisac.org?hsLang=en) - [Home](https://mmisac.org) - [About MM-ISAC](https://mmisac.org/about) - [Membership](https://mmisac.org/membership) - [Partnership](https://mmisac.org/partnership) - Programs - [Supply Chain Resilience](https://mmisac.org/supply-chain-resilience) - [Working Groups](https://mmisac.org/working-groups) - [Events](https://mmisac.org/events) - [MM-ISAC Annual Conference](https://mmisac.org/conference_2026) - [MM-ISAC Blog](https://mmisac.org/mm-isac-blog) - [Contact Us](https://mmisac.org/contact-us) - [Member Portal](https://mm-isac.cyware.com/webapp/auth/login/) Search Toggle Menu Search Toggle Menu - [Home](https://mmisac.org) - [About MM-ISAC](https://mmisac.org/about) - [Membership](https://mmisac.org/membership) - [Partnership](https://mmisac.org/partnership) - Programs - [Supply Chain Resilience](https://mmisac.org/supply-chain-resilience) - [Working Groups](https://mmisac.org/working-groups) - [Events](https://mmisac.org/events) - [MM-ISAC Annual Conference](https://mmisac.org/conference_2026) - [MM-ISAC Blog](https://mmisac.org/mm-isac-blog) - [Contact Us](https://mmisac.org/contact-us) - [Member Portal](https://mm-isac.cyware.com/webapp/auth/login/) [Facebook](https://mmisac.org/mm-isac-blog/author/steve-shelton#0) [Instagram](https://mmisac.org/mm-isac-blog/author/steve-shelton#0) [Linkedin](https://www.linkedin.com/company/mmisac/) [X](https://mmisac.org/mm-isac-blog/author/steve-shelton#0) [YouTube](https://mmisac.org/mm-isac-blog/author/steve-shelton#0) [Medium](https://mmisac.org/mm-isac-blog/author/steve-shelton#0) # Steve Shelton Steve Shelton helps people and organizations align achievement with purpose and meaning. He founded Green Shoe Consulting to research, educate, consult, and coach individuals and organizations on stress and burnout, as well as teaching skills and strategies to alleviate and reduce the negative consequences of these challenges. He combines decades of experience as a cybersecurity salesperson with industry giants like Symantec, RSA, and Proofpoint, with evidence based, applied psychology frameworks to help performers in various high stress environments perform their best. [![](https://mmisac.org/hs-fs/hubfs/AI-Generated%20Media/Images/The%20image%20depicts%20a%20dimly%20lit%20hightech%20control%20room%20filled%20with%20multiple%20screens%20displaying%20various%20cybersecurity%20metrics%20and%20alerts%20In%20the%20foreground-1.png?width=1024&height=1024&name=The%20image%20depicts%20a%20dimly%20lit%20hightech%20control%20room%20filled%20with%20multiple%20screens%20displaying%20various%20cybersecurity%20metrics%20and%20alerts%20In%20the%20foreground-1.png)](https://mmisac.org/mm-isac-blog/nobody-measures-the-mttr-of-the-humans-who-respond-to-incidents) 3 min read #### [Nobody Measures the MTTR of the Humans Who Respond to Incidents](https://mmisac.org/mm-isac-blog/nobody-measures-the-mttr-of-the-humans-who-respond-to-incidents) ![Picture of Steve Shelton](https://mmisac.org/hs-fs/hubfs/SteveTestp-2.png?width=30&name=SteveTestp-2.png) [Steve Shelton:](https://mmisac.org/mm-isac-blog/author/steve-shelton) Jan 26, 2026, 6:41:58 PM In cybersecurity, we obsess — rightly — over Mean Time to Recovery (MTTR). [Metrics](https://mmisac.org/mm-isac-blog/tag/metrics) [Mental Health](https://mmisac.org/mm-isac-blog/tag/mental-health) [Read More](https://mmisac.org/mm-isac-blog/nobody-measures-the-mttr-of-the-humans-who-respond-to-incidents) [![Mining and Metals Logo without wording](https://mmisac.org/hubfs/Mining%20and%20Metals%20Logo%20without%20wording.svg)](https://www.mmisac.org?hsLang=en) - Privacy Policy © 2026 Global Mining and Metals Information Sharing and Analysis Centre Linkedin YouTube Return to top